Frequently Asked Questions

Thank you for trusting GlassWing Organics. All our products are created with only natural organic plant-based ingredients that heal and nourish your skin, hair, body and spirit. Before you purchase for the first time, we just want to remind you everyone's skin hair and body is different. What works for one person may not work for you the same way. For this reason, we cannot guarantee results because our products have not been tested in any way.

Sometimes our suppliers may run out of the packaging we prefer to use for our products. Our first goal is to make sure our customers receive the product they need with minimal delays, so we may occasionally have to substitute with something else. Thanks for understanding and please email any concerns to customerservice@glasswingorganics.com

During the summer season and warm weather butters may melt during shipping. Each jar is packed with appropriate size butter to accommodate for potential melting. Butters are whipped and will change consistency when melted, this will cause the butter to look less in the jar. You are still getting the same amount of product; however, it will be a different consistency.

Pop your melted butter into the fridge for 15-20 minutes (or until solid) and your butter will become a balm consistency. Use less of this balm than you would the whipped butter. All butter-based products are prone to melting.

All of our teas, tinctures, capsules, gummies, honey, dried sea moss, fire cider and fire honey should be used within 12 months. Our skincare and hair care products should be used within 9 months. Our elderberry syrup should be used within 90 days and our sea moss gel should be used within 3 weeks.

We currently do not offer samples.

Yes, we occasionally offer discounts and promotions. Please be sure to sign up for our email list and follow our social media pages so you won’t miss out.

Other than sea moss gel and elderberry syrup which should be refrigerated or frozen, all products should be stored in cool dry places no hotter than normal room temperature.

Unless otherwise specified, our typical fulfillment time is 1-3 business days to prepare your order to be picked up by USPS or UPS. Keep in mind that the advertised time frame from your shipping option is in ADDITION to our fulfillment time frame.

You will receive an email notification with a tracking number once we create your shipping label to prepare your order. Please allow 24-48 hours for the tracking information to update.

Don’t Panic! We have noticed USPS & UPS may prematurely mark something as delivered, when in fact it is still in transit. Give it another day or two to see if it shows up. If not, contact your local post office or UPS to begin the process of filing a missing claim and email us at customerservice@glasswingorganics.com.

We currently only ship with the United States Postal Service (USPS) and UPS.

The cost of shipping is determined by the estimated weight of the package, the distance the package is traveling, and the shipping option you select. As a company we do not control the shipping costs as rates vary depending on the market.

We offer FREE shipping on domestic orders over $75. The total must be over $75 after any/all sales or promos have been applied.

We currently ship to all 50 states in the country (Including Washington D.C.) as well as Puerto Rico, Guam, Canada & the UK. We do occasionally ship to other countries. Please email us to inquire.

No, you do not need an account to place an order, however we strongly recommend it, so you are able to keep track of all orders.

We offer the option of in-store pickup orders at our retail store located in Spring, Texas. Upon checking out, change your shipping option to “Store Pick Up.” Please allow 1-2 business days for us to prepare your order. We will send an email notification once your order is ready. Arrive at the store with either the order number or photo I.D. to receive your order.

All sales are final. We ask that you please carefully read all product descriptions before ordering, to ensure the product matches what you are looking for.

Once an order has been placed, we are unable to edit individual items in the order. If you need to make any changes, we would have to cancel the order completely and you resubmit a new one. If that is the case, please reach out to us immediately at customerservice@glasswingorgancs.com. We will try our best to honor the request before the order has been processed and fulfilled. Once the order has been fulfilled, we are unable to make changes.

We are very sorry for any inconvenience or issues you have with your order. Please reach out to us via customerservice@glasswingorganics.com detailing what the issue is. Please include your order number and any applicable photos, so we can rectify the situation in a timely manner.

Once you have completed your shopping experience and filled your cart, proceed to checkout, where you will be able to enter your promo code. Only one promo code can be used per order and is not eligible for orders that include subscription or sale items in your cart.

Our subscription service is a convenient way to ensure you always receive your favorite products when you would like, priced at a discount. You can begin by logging into your account and selecting the “Subscription” tab on our home page. Select the products you would like and the delivery frequency you want them ordered. You can monitor your subscriptions at any time by logging into your account and selecting the option “Manage Subscriptions.”

We are sorry you haven’t received your package. Once USPS has processed the return on their end, we will anticipate receiving the package back. Once we do receive it, we will notify you via email and refund your subtotal (does not include the cost of shipping unless otherwise specified) in hopes you can resubmit a new order at your earliest convenience.

We accept all major credit cards, including Visa, MasterCard, Discover, and American Express. Additionally we offer the convenience of PayPal and AfterPay and quick checkout with ShopPay. NOTE: If you take advantage of the AfterPay option, any payment concerns or questions would have to be addressed directly with that company. Please reach out to their support team.