Important Things To Know Before Placing an Order
Your support and loyalty are very important to me. I strive to be as transparent as possible about my products and services so you can have all the necessary information you need when making a decision to purchase from me.
Please read through all the information below before making a purchase.
Order processing time is 1-5 business days, unless otherwise notified. Shipping will then take an additional 1-5 business days depending on your shipping selection. I strive to provide quick order processing but sometimes due to the number of orders I receive or other issues outside of my control, it may take longer. Please note that orders are shipped using the United States Postal Service (USPS) or UPS, Monday through Friday. In the case of a holiday, orders are shipped on the next business weekday. If the product is out of stock please allow 5-10 business days for products to be processed and shipped out. When shipped, you will receive an email containing your order tracking information so be sure to enter your correct email when placing an order.
*Please note that business days for shipping and processing times do not include weekends (Saturday & Sunday) and holidays. Processing time is an “additional” time frame separate to your shipping method of choice.
GlassWing Organics do not hold responsibility for packages that have been delivered. I do not issue refunds for packages that say they were delivered. I also can not give refunds for shipping delays, lost mail or other shipping problems. Please do not ask for a refund if your shipping is unresolved. I can not give a refund if your shipping is delayed. I will assist with filing a claim and if that results in a reimbursement I will refund your order at that time but once I ship your package any shipping issues other than broken or damaged merchandise is between you and the post office or shipping service you choose when you placed your order. Please understand, I will do everything I can to help resolve these issues. I am usually able to help resolve them without too much of a delay or issue but I can not take responsibility for your shipping service or issues relating to them that are outside of my control.
If your tracking information states your package was delivered and you have not received it, you must address this with the United States Postal Service at 1 (800) 275-8777 or the shipping service you picked when you placed your order. That is the quickest way to a resolution and this will help me, help you, if a claim need to be filed.
If your order is returned to me due to incorrect address or error on your part, there’s a re-shipping fee that will be charged in order for me to reship your order so please double check your address before you submit your order.
All international customs, taxes, and other fees are the responsibility of the customer. The cost will vary by value and country, so please be aware of what to expect before purchasing. Refunds are not given if a package is refused due to customs fees or any other reason.
If an item arrives damaged or you are unhappy with the item, please let me know within seven days, and I will ship a replacement item to you. Sending photos of a damaged item/package helps me improve any shipping issues and is greatly appreciated.
All sales are final unless an error occurred on behalf of GlassWing Organics.
No returns will be accepted or discounts will be provided.
Due to the nature of my products, I am unable to accept returned products. If there’s an issue with your order or you are not satisfied, I will happily work with you to find a solution so please contact me within (7) days after receiving your order.
Products and product information are not intended to treat, cure, prevent or diagnose any medical condition. If pregnant or nursing, or are concerned about a particular health condition, please consult your physician before using products containing essential oils.
ALL OF MY PRODUCTS ARE MADE/FILLED TO ORDER.
Please keep in mind, I am a small business. All items are handcrafted. Please allow time for your item to be made with love, packaged and carefully dispatched.
NATURAL PRODUCTS & WEATHER
I do not use stabilizers in any of my products. Everything is completely natural which makes it vulnerable to the weather. Shipping during cold or hot weather may cause freezing or melting. This will definitely alter the texture of many of my products… specifically my whipped butters & soaps, moisturizers and hair cream. If the product has melted when you receive it, put it in the refrigerator for a few minutes so it can resolidify. If the product is frozen, allow time for the product to heat up to room temperature. I will not reship or offer any refunds for products that melt during shipping. Melting does not affect the wonderful skin nourishing benefits and the products are still completely safe to use.
Please do not call me. I will not answer the phone nor do I have time to return calls and have phone conversations. It just takes too long and my time is limited.
If you have questions or concerns you may leave a message for me here via the chat box (located in the bottom right hand corner) which is the quickest way to reach our team. Because I sell on multiple platforms, it is best if you message me on the platform you order from. This allows me to assist you in a timely manner.
Please allow 1-2 business days for a response to your message. My usual response time is within 24 hours but my business days are Monday-Friday. I do not usually answer messages over the weekend. Sometimes things may happen outside of my control and it may take a day or so longer. I DO answer ALL of my customer messages. I set aside time each day (usually early in the morning) to attend to messages. Many answers to your questions are located under the “Item Details” for the product listing. I write very detailed information about each product I sell. Please read all the information about the products you have questions about before you send a message. This helps save time for both of us.
I hope all of this information is very helpful with your purchasing decisions. I love all of my customers and I will continue to provide high quality products with the quickest shipping possible and the absolute best Customer Service.
Thank you for being my customer and helping my small business grow.
Sending you all so much love & light